The cookie settings on this website are set to 'allow all cookies' to enable you to place orders, access your personal account area and give you a complete browsing experience. Please click 'Accept Cookies' to continue to use the site. A copy of our Cookie Policy can be viewed within our Privacy Policy under the ‘About’ menu.

Accept Cookies

Keylink Limited
  • Information
    Knowledge Bank

    We have gathered a series of articles which provide extra product information, advice and techniques which will help you produce the highest quality chocolates and patisserie.

    • Beginners Guide
    • Featured Products
    • Technical Information
    • Packaging Knowhow
    • Power Flowers™ Colour Concentration Calculator
    • Personalisation
    • Webmails Library
    • Legislation / Guidelines
    • Recipes
    Some Of Our Brands
    • Barry Callebaut
    • Cacao Barry
    • Callebaut
    • Lubeca
    • Luker Chocolate
    • Vanova
    • Moo Free
    • Schokinag
    • Veliche Gourmet
    • Ravifruit
    • Buying Culinary Alcohols
    Videos

    We have created a series of videos to help you assemble some of our folding packaging ranges, and our pull bow ribbons..

    • Instructional Videos
    • Assembly Videos
    • Ingredients Videos
    Machinery

    KeyChoc is our sister company, supplying machinery and equipment to chocolatiers. Click here to visit the KeyChoc website.

    Visit Keychoc

  • About
    • About KeylinkA brief overview of Keylink and our history
    • Contact Details
    • A Quick Guide to Keylink Delivery
    • Meet The Keylink Team
    • How to Find Us
    • Keylink Certification
    • Discount Structure
    • Customers outside the UK
    • Transit Time Guide to EU Countries
    • Request a Catalogue
    • Account Opening Forms
    • Privacy Policy
    • Terms and Conditions
    • Keylink Charity Fundraising
  • Login/Register
  • Basket
  • Chocolate
    Products
    All Chocolate Products
    Chocolate
    • Dark Chocolate
    • Milk Chocolate
    • White Chocolate
    • Ruby Chocolate
    • Coloured and Flavoured
    Coatings
    • Dark Coating
    • Milk Coating
    • White Coating
    Cocoa Powder, Cocoa Butter & Cocoa Mass
    Truffle Shells, Hollow Cups & Shapes
  • Ingredients
    and Retail
    All Ingredients
    Fillings and Flavouring Masses
    • Ganache
    • Cream
    • Nut Pastes
    • Pralinés
    • Hazelnut Cremes
    • Gianduja
    • Marzipan
    • Patisserie Glazes
    • Mousse Powders
    • Other Filling / Flavouring Masses
    Flavouring Products
    • Flavouring Oils and Drops
    • Flavour Pastes
    • Concentrated Liquid Flavours
    • Vanilla Powder, Pods and Extract
    Fruit Purées
    • Ambient Purées
    • Frozen Fruit Products
    Alcohol Concentrates
    Sugars and Gelling Agents
    Griottines and Framboisines
    Retail
    • Chocolate Making Kits
    • Chocolate Novelties
    • Sugared Almonds
    • Griottines and Framboisines
    • Hot Chocolate Powders
  • Inclusions
    and Décor
    All Inclusions & Décor
    Speciality Inclusions and Décor
    • Freeze and Spray Dried Fruit and Powders
    • Fruit Pieces
    • Fruit Crunches
    • SOC CHEF Candied Fruit
    • Dried Fruit
    • Nut Products
    • Bakestable Chocolate Inclusions
    • Toffee, Caramel and Fudge
    • Chocolate Décor
    • Sugar Décor
    • Crushed Wafer Filling
    • Popping Candy
    • Honeycomb and Marshmallows
    Truffle Powders
    Crystallised Flowers
    Transfer Sheets & Texture Sheets
    • All Year Round Designs
    • Cocoa Powder Transfers
    • Christmas Designs
    • Other Seasonal Designs
    • Cake Strips
    • Texture Sheets
    • 3D Blisters
    Personalised Transfer Sheets & Chocolate Plaquettes
    Food Colours and Sprays
    • Power Flowers™
    • Coloured Cocoa Butters
    • Powder Colours
    • Food Lacquer & Cocoa Butter Sprays
    • Gold and Silver Flakes & Leaf
  • Gelato
    All Gelato Products
    Gelato Bases
    Cocoa Powders
    Ingredients
    Flavour Paste Compounds
    Ambient Purees
    Ripples
    Gelato & Ice Cream Coatings
    Topping Sauces and Coulis
    Sundae Toppings
    Gelato and FrappShake Machinery
    Cones, Cups and Straws
    Accessories
    Nut Pastes
    Vanilla Powder, Pods and Extract
    Flavouring Masses
    Chocolate Inclusions
    Toffee, Caramel and Fudge
    Nuts
    Chocolate Décor
    Popping Candy
    Marshmallows
  • Packaging
    All Packaging
    Boxes – Folding
    • Ballotins – Small
    • Ballotins – Standard Quicklock
    • Textured Ballotins
    • Cosmopolitan Range
    • Board Boxes
    • Novelty Clear Boxes and Pouches
    • Cartons & Bases (Clear)
    • Easter Egg Boxes
    • Postal Boxes
    Boxes – Rigid
    • Board Bases & Clear Lids
    • Board Bases & Board Lids
    • Clear Bases & Clear Lids
    • Heart Boxes
    • Stick Boxes (Clear)
    Chocolate Bar Packaging
    • Neapolitans
    • Snacking Bars
    • Chocolate Bars
    Bags – Hard-bottom
    • Clear
    • General
    • Christmas
    • Valentines
    • Easter
    • Round
    • Metallised
    • Kraft Paper Backed
    Bags – Other
    • Pouches
    • Other Transparent Bags
    • Kraft Paper Carrier Bags
    Ribbons – Pull-bow
    • Standard 19mm
    • Raffia 17-19mm Ribbons
    Ribbons – Fabric
    Ribbons – Raffia
    Ribbons – Curling
    Cords, Bows & Ties
    • Cord & Bows
    • Twist Ties & Metal Collars
    Presentation
    • Vacforms and Inserts
    • Baking Cases
    • Glassine Cases and Alu-Foil Cases
    • Aluminium Foil
    • Cellophane Film
    • Hamper Trays
    • Shredded Paper and Tissue Paper
    • Stickers
    Personalised Packaging
  • Moulds &
    Equipment
    All Moulds & Equipment
    Chocolate Starter Kits
    Melting / Tempering Tanks
    Guitar Cutters
    Table-Top Melters
    Airbrushes
    Accessories for Chocolate Work
    Mayku Mould Maker
    Chocolate Moulds
    • Praline Moulds
    • Relief Moulds
    • Figure & Sphere Moulds
    • Easter Egg Moulds
    • Neapolitan Moulds
    • Snacking Bar Moulds
    • Chocolate Bar Moulds
    • Silicone Moulds
    • Mini Bonbon Moulds
    • Magnetic Chocolate Moulds
    • Lollipop Moulds and Accessories
    Stencil Mats
    Books and DVDs
  • Special Offers
    Ingredients (32)
    Bags – Other
    • Other Transparent Bags and Bases (21)
    Folding Boxes
    • Small Ballotin Boxes (1)
    • Standard Quicklock Ballotin Boxes (7)
    • Cosmopolitan Range (5)
    • Easter Egg Boxes (1)
    Rigid Boxes
    • Stick Boxes (Clear) (4)
    Accessories for Chocolate Work (2)
  • My Favourites



      Please login before you can access your favourite lists.

  • £
  • €
Free Next Day Delivery on orders over £150 (Mon-Fri)
Flexible Discounts
Live Stock Availability
0114 245 5400

A Quick Guide to Keylink Delivery

At Keylink we are very proud of the service we offer our customers! Here is our quick guide to everything you need to know about Keylink deliveries.

deliveries

How soon after ordering will I receive my goods?

We will dispatch all in-stock items in your order the same day if you place your order online or by phone on a business day (Monday-Friday) by 2pm. This usually means you will receive your order the next business day, if you are based on mainland UK (excluding the Scottish Highlands).

For customers outside the UK, you can see a guideline to EU countries here: https://www.keylink.org/transit-time-guide-to-eu-countries

 

What if I order after 2pm or on a weekend?

Your order will normally be dispatched on the next working day (Monday-Friday).

 

How much is delivery?

For the UK mainland, next business day delivery on orders under £150 ex. VAT is £7.00 (plus VAT). Delivery is free on all mainland UK orders over £150 ex. VAT. 

UK Highlands/Islands and Republic of Ireland. Delivery will be on a 2 day service with delivery charged as a percentage of order value, subject to a minimum delivery charge per order.

Region Delivery Charge % Minimum Charge
Northern Ireland 7% £12.00
Scottish Highlands 5% £10.00
Channel Isles & Isle of Man 7% £12.00
Scottish Islands 5% £10.00
Scilly Isles 20% £12.50
Republic of Ireland 8% £16.00

 

For customers outside the UK there is a minimum delivery charge plus a percentage surcharge of the total value of your order. You can see those charges here: https://www.keylink.org/customers-outside-the-uk 

 

Can I get delivery on a Saturday?

You can request Saturday delivery. Please advise us at the time of ordering and we will tell you how much this will be. Please also note that DPD are often unable to offer these upgrades on orders during the hectic Christmas period. 

 

What about delivery at a specific time?

We are able to offer pre-10.30am delivery and pre 12.30am delivery. Please advise us at the time of ordering and we will tell you how much this will be. Please also note that DPD are often unable to offer these upgrades on orders during the hectic Christmas period.

 

How do I know when my order is coming on delivery day?

We use DPD as our courier service. If you have given consent, you will receive an email and text on your delivery day with a one-hour time slot, which you then have the ability to change. If you haven’t given consent, you can do so by signing in to My Account on the Keylink website, then navigating to Consent Manager and filling in the short form relating to order and billing information. We do need this consent to be able to offer this service.  

 

What if the country I live in isn’t on your list? 

If you live in a country we don’t deliver to as standard and you are ordering moulds, equipment or packaging, we may be able to help. We just need to know exactly what you would like to order, and then we can calculate whether it is possible to dispatch to your location and what the cost would be.

Alternatively, we can deliver to a UK address of your choice, then you can arrange your own carriage to your country of residence independently. 

Unfortunately we are restricted on the countries outside the UK to which we can send food products.

You can view a list of the countries we can ship directly to here: https://www.keylink.org/transit-time-guide-to-eu-countries 

 

What if I’m not in when my order is delivered?

DPD can leave your parcel in a designated safe place or with a neighbour if you have selected/requested this option. If the driver is unable to deliver, they will leave a calling card with further details. 

 

What about pallets?

If you are able to receive pallets, it can make unloading your order quicker and more efficient. If your order is over a particular size, we may give you a quick call and ask you whether you are able to accept pallets. Pallet Track can make sure pallets are delivered right to your door. We understand that not everyone is able to accept them, however. 

If you would particularly like a pallet delivery, we ask that your orders are in before 11am to guarantee next business day delivery. 

 

What if I know I won’t be in the next day at all?

Please let us know when ordering and we will delay dispatch for you. 

 

What if I order items that aren’t in stock?

We will put them on what we call back-order, and once they are all in stock we will send them out to you in a single delivery at no extra delivery charge (mainland UK).

 

Uh oh! I have a problem with my delivery!

Please call us on 0114 245 5400 and we’ll be pleased to help.

 

What about inclement weather?

There have been occasions where inclement weather such as snow and ice can make delivering on schedule tricky for DPD. In such cases DPD inform us, and we advise customers when ordering, as well as posting advisory notices on our website and social media channels.

 

Anything else?

Please be aware that if ordering personalised goods, such as semi-bespoke boxes, card or foil cut to size, hot-foil blocked packaging or you wish your flat boxes to be assembled for you, this may delay your order, especially at very busy times of year. If you are ordering by phone we will advise you of this.

raise-the-bar1

 

Tweets by @KeylinkLtd

Facebook Twitter Pinterest Instagram Youtube
© Keylink Limited 2021. All rights reserved.