Welcome to the new Keylink website. We have worked very hard to incorporate the many suggestions made over the years and we really hope you like the result. Just click on one of the buttons below to see what new features we’ve added in that section!
Our category menus are headed Ingredients, Inclusions and Décor, Packaging, Equipment, Retail Products and Clearance and are broadly in line with the Keylink Catalogue. We have reclassified our range of over 3000 product lines into fewer simpler categories, especially on the packaging side. When you click on any of these buttons, you will see all the related product sub-categories in a single view without the need to “drill down” through many layers of menus.
- When you add an item to your basket, it will be temporarily reserved for you while you continue shopping. If you are inactive for over 15 minutes, the item will remain in your basket but the stock will no longer be reserved for you. In this case a Refresh Stock Allocations button will appear and you can click this to re-allocate all the items, provided the stock is still available.
- In the event that we are unable to allocate all the stock indicated on the website, this will be reflected on your order acknowledgement and where possible, we will also contact you by phone.
You can now see live stock figures on our website so no more waiting to find out whether a particular item is actually in stock! These stock availability figures will be updated several times per hour so we expect them to be accurate 99% of the time. There are a few points to note though:
Remember that provided you are logged in, the prices you see when browsing will automatically be adjusted to take into account any price bands that you personally benefit from.If you currently benefit from our price band discounting scheme, you can see details of exactly what you get on this page.
You can now see the status of your account showing all unallocated transactions updated several times per day. This is identical to your monthly statement but is available to you whenever you want it. For example, an unallocated payment or credit note would be one that has not yet been matched to a particular invoice. Once it has been matched, it will no longer appear on the Statement.
Note that if you tend to pay lump sums rather than make payments matched exactly to specific invoices, our normal practice is generally to match (or allocate) each payment to the oldest outstanding invoices, which will usually have the effect of leaving an unallocated balance for either the invoice or the payment. If you feel that this may be confusing, we would recommend that your payments do match specific invoices exactly.
|Taken to Warehouse Pre 2.00pm||Your order is in the warehouse awaiting packing and should be dispatched today|
|Taken to Warehouse||Your order is in the warehouse awaiting packing and should be dispatched either today or tomorrow|
|Sent for Blocking||The packaging on your order is waiting to be foil-blocked|
|To Follow||Some or all of the outstanding items on this order have now come into stock and are being packed up for dispatch in the next few days|
|Awaiting Collection||Your order has been packed and is ready for collection|
|Packed||Your order has been packed and is waiting to be dispatched|
|Dispatched||Your order has been dispatched and can now be tracked through the DPD website. Just go to “Track A Recent Order” in the My Account area and enter your Keylink sales order number.|
You must enter at least one delivery address for your account otherwise you will be prompted to do so during checkout.
If required, you can enter up to 5 delivery addresses in total but please note that invoices and statements will always be sent to the main invoice address associated with your account (unless you have opted for eCOMMS to receive your documents by email).
This is a completely new section which allows you to manage your own recipes in order to keep track of costings.
Where Keylink products are used, you only need enter the product code and all other information, including current prices, will be updated automatically. For products not sourced from Keylink, you can enter details of these items into a “My Ingredients” table.